Frequently Asked Questions

We want to hear all your questions! Pure Wigs offer everyone a unique style of wig to tailor different face shapes and ages. Please get in touch with us if you can not find the answer you are looking for.

3 FAQs

  • Can you help me with my Coupon code?

    You need to enter the code exactly as it was given to you, without any spaces. On the 'Cart' type or copy and paste the code into the 'Coupon Code' box, then press 'Apply Coupon as shown below:

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    If you have already moved to the 'Checkout', you can still apply the code by clicking on the 'Click here to enter your code' and typing or pasting the code in the dropdown box below.

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    If you find that your Coupon code isn’t working then please check the below:

    • You can only use one discount/coupon code per order. This applies to our free delivery codes too.
    • Discount/coupon codes cannot be used for gift vouchers, when paying for a WigScription subscription or for any delivery charges.
    • As our discount/coupon codes vary, so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email, social media or on our website. You can also check out our general terms and conditions regarding coupon codes.
    • Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from Pure Wigs then the code may also be locked to that email address. Make sure you’re trying to use the code using your Pure Wigs account that has the same email address as we sent the code to.
  • How can I pay for my order?

    You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

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    We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.

    To add your card details, just login to your account and scroll down to the ‘Payments’ section. From here, you can add your payment details and save them to your account. When you come to pay for your order, you can select one of your saved payment methods to pay for your order.

    If you don’t want to save your payment details to your account, then you can also enter them when you come to pay for your order. If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Pay Now’.

    If you're trying to use a Gift Voucher to pay for your order, please click here for more info.

  • Will my parcel be charged customs and import charges?

    In most cases, any customs or import duties are charged once the parcel reaches its destination country. The exception to this is for parcels being sent to Brazil, India or Israel on our International Delivery service.

    For Swiss customers, we cover all customs and import duties and taxes.

    For more information on how customs charges are applied on orders sent to Brazil, please click here.

    For more information on how customs charges are applied on orders sent to India, please click here.

    For more information on how customs charges are applied on orders sent to Israel, please click here.

    You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

    Pure Wigs has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

    It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Have any questions we didn't answer?